Support

We're here whenever you get stuck. Most answers are below; if you can't find yours, write to us, and a real person will read your request and reply.

No answer matches that search. Write to us below.

Someone on the team reads what you write and replies to you personally.

Every request has a reference code and its own page, where the whole conversation is kept.

No one writing on behalf of Otenos will ever ask for your password. If someone does, let us know.

I forgot my password. How do I log in?

Enter your email in the login window, then click "Forgot your password?" at the password step. A reset link will arrive at your address and stays valid for one hour. If it doesn't arrive, check your spam folder.

First, check your spam folder. If it isn't there, open the game and click "Resend" on the world selection screen; the link stays valid for two days. You can log in without verifying, but you can't join a world.

Change your password right away: Settings, Account. Changing your password logs you out on every device. If you can no longer get into your account, reset your password and write to us; we'll look into what happened together.

How do I delete my account?

Go to Settings, Account, "Delete my account". You'll be asked for your password. Before deleting, you can use "Download my data" to get all your records in a single file. A deleted account can't be restored.

Two people playing from the same home is fine; what's forbidden is accounts feeding each other resources or loot, or faking competition at the auction. Write to us with the player's name, their world and when it happened; a real person reviews the records.

Tell us the name of the player, holding or alliance, and the world. We change names that impersonate others, insult people or carry hate speech.

Please don't use it; write to us and describe step by step how to reproduce it. Knowingly using an exploit counts as cheating; reporting it fixes the game for everyone.

If you've found a vulnerability that can reach other players' accounts or data, or bring the game down, write to the address on the Security page instead of using the Support form; the address, how to report and what we promise are all there.

Can I find out what happened with my report?

We'll let you know that we received your report and are looking into it. To protect the other player's privacy, we don't share the details of any decision about them.

Refresh the page; if that doesn't work, update your browser and open it again. If you added the game to your home screen, close the app completely and restart it. If it still won't open, tell us your device and browser.

Notifications arrive only while you're away from the game; when the game is open, the news is already on your screen. Make sure notifications are on in Settings and that your browser has permission. On iPhone, you need to add the game to your home screen first to get notifications.

How do I write a good bug report?

What you did, what you expected, what happened: three sentences are enough. Add when it happened and in which world. The page address, your screen size and your browser are added to the request automatically.

Write to us; we read every idea. Telling us what you'd like to change and what it would give you makes it easier for us to weigh it.

Tell us what happened, when it happened and what you expected. The more detail you give, the faster the fix.

It gets a reference code, and the whole conversation is kept under it.

Its link opens your request; you can add anything else from there.

Our reply lands both in your inbox and on your request page.

One sentence, for example "I paid, but my Lumen didn't arrive".

The name you see on the map and in the rankings. Add the world's name to your message.

We'll send our reply to this address.

This page's address, your screen size and your browser are added to the request; if you're logged in, so are the worlds you play in. That's how we solve technical problems.

We use what you write only to resolve this request. Details: .

We've sent a confirmation email to . Use the link inside to follow your request, and if there's anything you'd like to add, you can write to us from there.

You don't have any requests yet. The ones you open will be kept here, along with their replies.

Your request is in line. Our reply will appear both here and in your inbox.

This request is closed. If you write, it will reopen.

This request couldn't be opened: the link is incomplete or the request no longer exists. Try the link in your email again, or open a new request.